Arthur Peters

Austin, Texas

Mobile # 202-499-8737 • Email: kempee23@gmail.com

QUALIFICATION SUMMARY

  § Proven leader with a track record of building, leading, and innovating on high performance teams that consistently

deliver on target with focus on identifying pain points, using simple, efficient design to realize customer success

  § Experienced client facing project manager, sales consultant, and solutions expert that excels at driving and

supporting complex projects, delivering with high level of customer satisfaction

  § Entrepreneurial drive, with documented success opening new markets, introducing new products & services, and

realizing positive change with a customer-centered focus

  § Excellent executive level communicator that has a good combination of business acumen and technical capability,

with skill to draw key insights, and overcome challenges faced with managing processes and entering new markets

CORE COMPETENCIES

  v Go-to-market strategies

  v Product marketing and strategy development

  v New Product and Business development

  v Process Improvement

  v Project Scheduling & Planning

  v Relationship Building and Management

  v Identifying and Influencing decision makers

  v Excellent written and verbal communication

  v Market Research and Competitive Analysis

  v Customer-centric consultative sales

PROFESSIONAL EXPERIENCE

GOOGLE Inc - Vaco team, Austin TX

October 2014 – Present

SMB Sales Consultant – Google Fiber

• Consistently rank as one of top 2 consultants within my competitive team of 6, with top spot last 2 months running

• Drive acquisition for Austin, TX market, contributing to top team sales, exceeding sales target Q1, Q2, & Q3

• Manage pipeline of leads and relationships using Salesforce, exceeding individual goal for last 2 months up to 125%

• Provide customized value proposition using a consultative approach that helps to better understand each leads’

business need and situation, while systematically developing the relationship through available network channels

• Support the SMB team lead through acquisition strategies, process improvement, and data analysis for reporting

FREEVEE, Austin TX

May 2014 – Present

Product Manager/Business Development

• Conduct market research and competitive analysis to understand the pain, and validate size and demand

• Prioritize features and represent the voice of the customer, using stories via surveys and personal interviews

• Lay out vision and direction, with clear strategies for funding, as well as business, marketing and launch plans

• Develop and identify channel partner opportunities, and facilitate requirements and on-boarding

RAINSEED, Austin TX

May 2013 – May 2014

Product Management & Marketing

• Represented voice of the customer with 100% accuracy through the development process

• Performed stage gate reviews ensuring traceability, value proposition, and smooth transition to sequential gate owners

• Analyzed market trends and opportunities, which resulted in modifying our business model to support using creative

established marketing channels that simplified the customer buying process, and our cost of acquisition

• Enabled sales, by being a product expert with insight on our value-add and compete strategy

• Drove product development schedules, identifying bottlenecks, and implementing process improvement initiatives

that decreased our manufacturing costs and kept production timeline the same

• Assisted in developing a detailed launch plan, with a defined roadmap that allowed for product expansion

• Developed product positioning, messaging, and marketing channels that differentiated RainSeed’s platform

• Introduced go-to-market strategies with a plan that recognized pain in on-boarding customers, simplified the

process, and used key frameworks to drive recognition, adoption, and establish a beachhead

Arthur Peters

Austin, Texas

Mobile # 202-499-8737 • Email: kempee23@gmail.com

INFOTREE SERVICES INC, New York NY

January 2013 – November 2013

System Fault Resolution Consultant/ OSP Eng (Verizon)

• Managed Verizon’s fiber network database, coordinating fault resolutions with 48hr solution response time, with

98% on-time completion rate (compare to 95% avg.)

• Instrumental in redlining, providing quality control, and/or designing OSP prints from the hut to the home.

• Coordinated construction activities, while helping to align with schedule, budget, and forecast

• Single Point of Contact (SPOC) supporting capacity management requirements for 30 fiber service regions.

• Assisted over 400 escalations/month (compare to 360 avg.) from technicians addressing fiber light issues, dead

ports and fibers, noise levels, error isolation, and other path issues, with speed and accuracy

• Interfaced with a cross-functional team of subject matter experts acting as voice of the customer, driving system redesigns,

compliance recommendations, and client support services for customer success

12 OR LESS LLC

June 2010 – December 2012

Product Manager/Product Owner

• Developed simple, compelling value propositions tailored to get buy-in from local businesses in Nigeria, Africa

• Provided vision and direction, through market review, analysis, segmentation, project planning, funding strategy

($150K seed), and contract negotiation

• Led sprints using Agile driving iterations, relaying analyzed data to improve user experience, engagement, and retention

• Established, and led a global team successfully acquiring multiple content partners and brand ambassadors

• Leveraged key relationships within an foreign culture to acquire and represent local content providers and titles

ADVENTURES IN MISSIONS, Atlanta GA

March 2009 – May 2010

Associate – Team Lead

• Led teams through several rural/urban community development, educational and service projects

• Partnered cross-culturally with 33 NGO’s, local, and international partners, with responsibility for maintaining

relationships and supporting logistics across 15 countries spanning 5 continents

• Coached and mentored team expectations, dynamics, and emotions within a cross-cultural international setting

• Managed team financials, coordinating international travel, safety, and other logistics for a team of six

VERIZON, Madison NJ

June 2004 – December 2008

OSP Engineer and Vendor Coordinator

• Managed copper and fiber projects, delivering solutions up to $500K with approval, on budget and on time

• Responsible for RFP’s, individual project schedules, cost, budget tracking & reporting, and status updates

• Field surveyed and designed CAD/GIS based solutions with 95% accuracy (compared to team average of 87%)

• Served as voice of the client for the product support team, helping to translate to technical requirements internally

• Led regular status and strategy discussions with construction and installation support teams, in effort to drive

down project cost, clear and reduce roadblocks, and achieve better customer satisfaction

• Assisted in local/state permit acquisitions, pole/cable relocations and ownership disputes, and negotiations

EDUCATION

University of Texas, Austin – The Red McCombs School of Business

M.S. in Technology Commercialization

Stevens Institute of Technology, Hoboken, New Jersey

B.S. in Mechanical Engineering

ADDITIONAL

• Volunteered on multiple educational and service projects; Led disaster relief teams to Moore OK; Assisted in

developing an incubator program that provided mentor support, education, and network opportunities

• Experience with Salesforce, social media, process improvement, Agile development; tech commercialization

• Interests include cars, travel, photography, learning new cultures, table tennis, futbol, and football

May 2014

May 2004